Atlantic Technologies is an international consulting firm specialized in the value-add configuration, implementation and deployment of applications software.

Applications: CRM

 Front-end management process that is flexible and efficient.

Atlantic Technologies has successfully completed 100 CRM projects and these are our best reference!

With the Solutions Customer Relationship Management (CRM), Customer Experience Management (CEM) and Customer Interaction Management (CIM)  systems, the entire package allows for shared market and client  information and the capability to acquire new customers  in an efficient and profitable way.

From an operational standpoint, the CRM system covers the following key business areas:

CRM-CEM Applications

In the area of marketing, the MA package gives tracking capability for marketing activities such as launching and managing a campaign, reaching a segment of customers, and monitoring progress and results.  The results are measurable and profitable for real-sales support in the Marketing Department.

In the area of commercial sales, the SFA package automates the operations of the sales team by establishing a methodology of critical shared information, following a typical business model:

To better measure the results of the business operations and decision making process, the CRM strategic and analytical tools help employees to analyze not only the actual data sheet, but also forecast through the following tools; analysis (Business Analytics), reporting (Management Reporting), and dashboards (Digital Dashboard) which is dedicated to forecasting future sales (Forecast).

In the area of CRM, Atlantic Technologies offers the CRM OnPremise for the client/server or Internet-based platform using the Oracle Siebel CRM system.

On the contrary, the CRM OnDemand or Software-as-a-Service (SaaS), are based on a paid subscription service offered by Salesforce.com (SFDC) or Oracle CRM OnDemand platform.

Lastly, the CIM solutions are based on the Contact Center and Call Center multi-channel platforms, developed by Atlantic Technologies. 

This is combined with the Contact Center Anywhere (CCA) solution, developed by Oracle.