CRM: Oracle CRM OD
The successful CRM OnDemand is comprehensive and easy to integrate.
The Oracle CRM OnDemand (OD CRM), formerly Siebel CRM OnDemand (SCOD), offers all the power necessary to view and evaluate customers at a 360 degree angle.
The complete CRM solution is fast to implement and it goes far beyond any other software application designed in the area of SaaS solutions.
It also clarifies sales processes, create long-term relationships with clients, increase productivity, improve Call Center efficiency, and analyze in depth customer information.
With Oracle CRM OD, the client receives a flexible solution and a personalized service at a monthly fee per user.
The purchase price is affordable and there are no hidden costs. It is an unchallenged solution for CRM OnDemand, developed by Oracle and successfully implemented by Atlantic Technologies.
Oracle CRM OD has the following comprehensive features:
Sales: a simple automated system that manages the necessary information of the sales organization. Sales forecasting and the sales pipeline are made easy while increasing the productivity of the sales people.
Marketing: the integrated solution transforms how you promote your products and allows the staff to manage, execute, and analyze the campaign. This increases the efficiency and effectiveness of the marketing team and significantly improves the monitoring of potential opportunities.
Support: the monitoring and growth of customer satisfaction and trouble-shooting are made easy through a single point of access to updated information throughout the organization. Customer Contact services are maximized through a Contact Center and also OnDemand (SaaS). This efficient management of operators eliminates call center bottlenecks.
Analysis: decisions can be made more easily based on an in-depth analysis of your operations. Oracle CRM OD offers the only market solution for data warehousing (DWH), pre-defined. This allows you to combine real-time analysis and evaluate historical trends and comparisons.
Mobile: this is a system designed for the business manager on the go and it allows the user to access key customer information anytime and anywhere. This powerful and easy to use system increases productivity and effectiveness.
Integration: CRM OD allows you to focus all your resources on the business, not on ICT infrastructure, because of a Web Service support system that has a predefined integration with other Oracle business applications.
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